The Clearness Process: A Coaching Tool
William Bergquist and Agnes Mura
Abstract: The clearness process, as a coaching tool, offers a gentle way in which a professional coach can encourage increasingly deeper reflection on the part of their client, without violating the basic premise of this peer-based approach that one need not be an expert or authority to be helpful to another person in an organization. All one has to do is be an active listener and provide a balance between challenge and support. The clearness process encourages active listening and provides both challenge (the questionnaire process) and support (offering help to a client who faces a difficult problem). Following are some questions that can be used in conjunction with this clearness process.